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France Trial Classic — Updated 4 September 2026
Contents
1. Purpose and scope
2. Products
3. Availability
4. Prices
5. Orders
6. Payment and retention of title
7. Dispatch and delivery
8. Receipt of the order
9. Statutory guarantees and after-sales service
10. Right of withdrawal and returns
11. Complaints
12. International sales and delivery
13. Used motorcycle advertisements
14. Personal data and cookies
15. Intellectual property
16. Competition-only or non-road-legal products
17. Force majeure
18. Governing law and dispute resolution
19. Amendments to these Terms and Conditions
1. Purpose and scope
These General Terms and Conditions of Sale (hereinafter the “Terms and Conditions”) govern sales concluded on the website www.francetrialclassic.com between France Trial Classic (hereinafter the “Seller”) and any person making a purchase (hereinafter the “Customer”).
The information legally identifying the Seller is provided in the website’s Legal Notice. These Terms and Conditions are available at all times and must be accepted before an order is confirmed.
The Customer declares that they have the legal capacity required to enter into a contract. Where the Customer is acting in a professional capacity, mandatory provisions reserved for consumers shall apply only where provided for by law.
2. Products
The essential characteristics of the products are presented on the relevant product pages. The Customer must review this information before placing an order and check that the part is compatible with their vehicle, particularly with regard to the model, year, engine type and stated dimensions.
Photographs and illustrations are provided for information purposes only. They are not contractually binding where they cannot perfectly reproduce the colour, appearance or minor manufacturing variations, provided that such differences do not affect an essential characteristic of the product.
3. Availability
Products are offered subject to stock availability. If a product is found to be unavailable after an order has been placed, France Trial Classic shall inform the Customer as soon as possible and, depending on the circumstances, offer a new delivery timeframe, a replacement product with the Customer’s agreement, or cancellation and reimbursement of the sums paid for the unavailable product.
4. Prices
Prices are stated in euros, inclusive of all taxes, but excluding delivery charges, unless otherwise indicated. Applicable delivery charges are displayed before the order is finally confirmed.
France Trial Classic may change its prices at any time. The price charged shall be the price displayed when the order is confirmed, subject to the correction of any obvious pricing error. For deliveries outside the European Union, customs duties, import taxes or local charges may be payable upon arrival; these shall remain the Customer’s responsibility.
5. Orders
The Customer selects the products, checks their basket, provides their contact details and delivery address, chooses a delivery method and payment method, and then confirms the order after reviewing these Terms and Conditions.
Before confirmation, the Customer may check the details and total price of the order and correct any errors. The order becomes final once payment has been confirmed, subject to its acceptance by France Trial Classic.
An order confirmation email summarising the order is sent to the Customer. France Trial Classic may refuse or cancel an order for a legitimate reason, including suspected fraud, a previous payment incident, clearly incorrect information or product unavailability. The Customer shall then be informed and any sums improperly collected shall be reimbursed.
6. Payment and retention of title
The available payment methods are those offered to the Customer when placing the order. Payment is due in accordance with the terms displayed when the order is confirmed.
Bank details are processed by the secure payment service provider and are not stored by France Trial Classic. Products remain the property of France Trial Classic until the price has been paid in full. This retention of title does not alter the rules governing the transfer of risk set out in Section 7.
7. Dispatch and delivery
7.1 Preparation and dispatch
From Monday to Friday, any order placed and paid for before 2:30 p.m. is dispatched the same day. Orders placed after 2:30 p.m., at weekends or on public holidays are dispatched on the next working day.
This timeframe applies to dispatch, not delivery. It may differ where a specific timeframe is stated on the product page, where an item requires special preparation, or where an exceptional event temporarily prevents dispatch. In such cases, the Customer shall be informed as soon as possible.
If an order contains several products with different dispatch times, it will generally be dispatched once all items are available. France Trial Classic may nevertheless offer or arrange split delivery without charging the Customer any additional fees that have not been accepted.
7.2 Delivery methods, charges and tracking
Available delivery methods and their costs are calculated according to the destination, weight and volume of the order, and the selected carrier. They are presented to the Customer before payment.
Once the order has been dispatched, the Customer receives an email containing, where the service allows, a parcel number and tracking link. Timeframes provided by carriers are estimates unless a delivery date or timeframe has been expressly agreed.
7.3 Delivery address
Delivery is made to the address provided by the Customer when placing the order. The Customer must check that their details are accurate and complete, including their name, street number and name, postcode, city, country, telephone number and any access information.
An error or omission attributable to the Customer may result in a delay, the return of the parcel or additional delivery charges. Reasonable costs incurred for redelivery may be charged to the Customer after they have been informed and have agreed to them. Delivery to a PO box may be refused where the carrier does not support it.
7.4 Delivery timeframe
The delivery date or estimate is provided before the order is confirmed, based on the selected delivery method. If no date or timeframe is indicated, the goods shall be delivered without undue delay and no later than thirty days after the contract is concluded, in accordance with Article L. 216-1 of the French Consumer Code.
In the event of failure to fulfil the delivery obligation, a consumer Customer may exercise the rights provided for in Articles L. 216-6 et seq. of the French Consumer Code, including requesting performance within a reasonable additional period and then, where the statutory conditions are met, terminating the contract and obtaining reimbursement of the sums paid.
7.5 Loss, damage and transfer of risk
Where the carrier is offered by France Trial Classic, the risk of loss or damage passes to the consumer Customer when the Customer, or a third party designated by them, takes physical possession of the parcel. France Trial Classic therefore remains the Customer’s point of contact until handover.
If the tracking information shows an issue, a significant delay or a loss, the Customer must contact Customer Service so that France Trial Classic can take the necessary steps with the carrier. The Customer agrees to provide the information and supporting documents reasonably required to process the matter.
Where the Customer chooses, on their own initiative, a carrier other than those offered by France Trial Classic, risk passes upon handover of the goods to that carrier, in accordance with Article L. 216-3 of the French Consumer Code.
7.6 Collection from our premises
Where this option is offered, collection from France Trial Classic’s premises is by appointment only, after confirmation that the order is ready for collection. Proof of identity and the order confirmation may be requested.
8. Receipt of the order
Upon receipt, the Customer is advised to check the condition of the parcel and the products. In the event of damage, a missing product or a visibly damaged parcel, the Customer is invited to make detailed reservations with the carrier and contact France Trial Classic promptly, if possible providing photographs of the parcel, label and products concerned.
Failure to make reservations upon delivery does not deprive a consumer Customer of their statutory rights, particularly under the statutory guarantee of conformity.
9. Statutory guarantees and after-sales service
Products sold to consumers benefit from the statutory guarantee of conformity provided for in Articles L. 217-3 et seq. of the French Consumer Code and the guarantee against hidden defects provided for in Articles 1641 et seq. of the French Civil Code.
The statutory guarantee of conformity applies for two years from delivery of the goods, under the conditions laid down by law. The consumer may request that the goods be brought into conformity by repair or replacement, subject to the statutory conditions regarding cost and feasibility. Where bringing the goods into conformity is impossible, is carried out late or causes a major inconvenience, the consumer may, in the cases provided for by law, obtain a price reduction or terminate the contract.
Normal wear and tear, incorrect installation, unsuitable fitting, abnormal use, modification of the product or a defect resulting from an accident do not, in themselves, constitute a lack of conformity existing at the time of delivery. This clarification does not restrict statutory guarantees where their conditions are met.
For any guarantee claim, the Customer should contact Customer Service and provide the order reference, a description of the problem and, if possible, photographs. Where the statutory guarantee applies, the consumer shall not bear the costs required to bring the goods into conformity.
10. Right of withdrawal and returns
10.1 Exercising the right of withdrawal
In accordance with Articles L. 221-18 et seq. of the French Consumer Code, a consumer Customer has fourteen days from receipt of the goods to exercise their right of withdrawal, without having to give a reason for their decision. Where an order covers several goods delivered separately, the period runs from receipt of the last item.
The Customer must inform France Trial Classic of their decision before the period expires, by means of any unambiguous statement sent by email or post.
10.2 Returning products
After notifying France Trial Classic of their withdrawal, the Customer must return the products within fourteen days to the following address: France Trial Classic, Customer Service, 66 boulevard Charles Poullain, 14150 Ouistreham, France.
Unless otherwise agreed by France Trial Classic or where the Seller is responsible for an error, the direct cost of returning the products shall be borne by the Customer. The Customer is responsible for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and proper functioning.
Customers are advised to use suitable packaging and a delivery method that provides proof of return. A product cannot be refused solely because its packaging has been opened; its actual condition and the handling carried out shall be assessed in accordance with the applicable legal rules.
10.3 Reimbursement
France Trial Classic shall reimburse all sums due, including the original delivery charges up to the cost of the least expensive standard delivery method offered, no later than fourteen days after being informed of the decision to withdraw. Reimbursement may be deferred until the goods have been recovered or until proof of dispatch has been provided, whichever occurs first.
Reimbursement shall be made using the same payment method used for the order, unless the Customer expressly agrees to another method that does not incur any fees.
10.4 Exceptions
The right of withdrawal does not apply to goods made to the Customer’s specifications or clearly personalised, or in the other cases provided for by Article L. 221-28 of the French Consumer Code. Any applicable exception shall be indicated to the Customer before the order is placed.
10.5 Exchanges and returns outside the right of withdrawal
Any request for an exchange or return that does not fall under either the right of withdrawal or a statutory guarantee is subject to France Trial Classic’s prior approval. The applicable conditions and charges shall then be communicated to the Customer before the return.
11. Complaints
For any question or complaint, the Customer may contact Customer Service:
- by telephone: +33 7 76 30 35 78 (call charges depend on the operator);
- by email: info@francetrialclassic.com;
- by post: France Trial Classic, Customer Service, 66 boulevard Charles Poullain, 14150 Ouistreham, France.
To help us process the request, the Customer should provide their order number and describe their request in detail.
12. International sales and delivery
France Trial Classic delivers within France and to countries for which a delivery method is offered when placing the order. The Customer is responsible for complying with the import and usage regulations applicable in the destination country.
Customs duties, import taxes, customs clearance charges and other local levies are not included in the price unless otherwise stated. They shall be borne by the Customer, who is advised to contact the relevant authorities before placing an order.
No provision of this Section limits France Trial Classic’s liability regarding the product’s conformity with its contractual description or the mandatory obligations applicable to the sale.
13. Used motorcycle advertisements
Where the website publishes used motorcycle advertisements submitted by third parties, France Trial Classic acts solely as a platform connecting buyers and advertisers. France Trial Classic is neither the seller, owner nor custodian of the vehicles and does not collect the sale price, unless expressly stated otherwise.
The buyer deals directly with the advertiser, checks the seller’s identity, the vehicle’s condition, characteristics and administrative status, and arranges its inspection and test ride. Any complaint relating to a sale concluded between private individuals or with a third-party seller must be addressed to that seller.
This limitation shall not apply in the event of France Trial Classic’s own fault in publishing or managing the advertisement.
14. Personal data and cookies
Personal data is processed for the management of orders, payments, deliveries, Customer Service, accounting and legal obligations and, where the Customer has consented, marketing communications.
Subject to the conditions laid down by the applicable regulations, the Customer has rights including access, rectification, erasure, restriction, objection and data portability, as well as the right to lodge a complaint with the CNIL, the French data protection authority. Full details of the legal bases, recipients, retention periods and procedures are set out in the website’s Privacy Policy.
Cookies and other tracking technologies are managed in accordance with the Cookie Policy and the choices expressed by the user. Cookies that are strictly necessary for the operation of the website may be placed without consent where they meet the statutory requirements.
15. Intellectual property
The website’s content, including text, photographs, illustrations, graphic elements, logos, databases and software, is protected by the applicable intellectual property rights. Any unauthorised reproduction, representation, extraction or reuse, whether in whole or in part, is prohibited, except where permitted by law or with prior written authorisation.
16. Competition-only or non-road-legal products
Certain products intended for competition, use on private land, or which may alter a vehicle’s original characteristics may not be approved for use on public roads. Where this restriction is known, it is stated on the product page.
Before purchasing and fitting a product, the Customer must check the regulations applicable to the vehicle, its intended use and the territory concerned. The Customer is responsible for not using on public roads any product that is not authorised for such use and for having it fitted by a competent person where necessary.
France Trial Classic shall not be held liable for use contrary to the product information or applicable regulations, without prejudice to its liability for a product defect or failure to comply with its statutory obligations.
17. Force majeure
Neither party shall be held liable for a failure directly caused by an event of force majeure within the meaning of Article 1218 of the French Civil Code. The affected party shall inform the other party as soon as possible. If the impediment is temporary, performance shall be suspended; if it is permanent or justifies termination under the law, sums paid for services not performed shall be reimbursed.
18. Governing law and dispute resolution
These Terms and Conditions are governed by French law, without depriving a consumer residing in another country of any more protective mandatory provisions from which they may benefit under the applicable law.
If no amicable agreement can be reached, the dispute may be brought before the competent courts in accordance with the ordinary rules of jurisdiction. Nothing in these Terms and Conditions is intended to impose on the consumer the exclusive jurisdiction of the courts where France Trial Classic has its registered office.
19. Amendments to the Terms and Conditions
France Trial Classic may amend these Terms and Conditions at any time. The applicable Terms and Conditions are those accepted by the Customer on the date of the order. The Customer may retain a copy on a durable medium.